Musicer Shop – Your Online Music Instrument Store. At Musicer Shop, we strive to provide the best music and audio equipment for our customers. If you are not completely satisfied with your purchase, please read our Return and Refund Policy below. Returns If you wish to return an item, you must request a return by emailing us at [email protected] within 30 days of receiving your order. Please include your order number and the reason for the return in your email. Conditions for Returns To be eligible for a return, the following conditions must be met:
  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must have the receipt or proof of purchase.
Return Shipping Customers are responsible for return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item. Refunds Once we receive your return, we will inspect the item and notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days, depending on your bank or credit card company. Exchanges We do not offer direct exchanges. If you need to exchange an item, please return the original item and then place a new order for the desired item. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a description of the issue. We will assist you in resolving the matter. Thank you for choosing Musicer Shop! We appreciate your business.